Limitation of Liability ~ You agree that in no event shall we or our subsidiaries, affiliates, officers, agents, business partners or employees, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not we have been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from us or our affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. You also acknowledge that In no event shall we be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

Indemnification ~ You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, or transmit through our site.

By using our site, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties.

Color Proofing and Matching ~ We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

We will try our best to match the gradient density of each color. We are not liable for the final appearance of a color unless you request a specific PMS color match.  PMS Color Matching - $25.00 per color

Bleeds and Cutting Margins ~ Bleeds must be a minimum of 1/8" beyond the intended cut area.  We are able to alter bleeds on your artwork for a specified art charge determined by your customer service representative.  Any design element not intended to bleed must be hald back a relative distance, preferably 1/8" - 1/4" from the cut edge.

Overruns/Underruns ~ Shipments of 10% over or under the quantity ordered will constitute a complete order and will be billed accordingly. 

Order Cancellation ~ You may cancel an order as long as we have not completed any work for that order. However, you cannot cancel an order if the order has been sent to press for printing, the ordered item has been printed, the order is already packaged, the order is en route to you, or the order has been delivered.

Order Shipping and Delivery ~ We will always act to make sure that any production difficulties do not delay delivery schedules. You agree not to hold us liable for delays in shipment caused by weather conditions, shipping company delays or any other circumstances beyond our control.

We do not guarantee delivery dates since we calculate our shipment and delivery dates based upon estimates provided by our shippers. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Sales Tax ~ We charge sales tax to orders we receive from within the state of Texas unless you are tax exempt. If you are tax exempt, you need to e-mail or fax to us your tax exemption certificate.

Customer Supplied Incorrect Address ~ We can re-ship an order due to an error you made in submitting the proper shipping address but we will charge you any additional shipping fees that API accrued.

Turnaround Times ~ The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by the customer or required by API, when the proof is approved. For orders where a hard copy proof has been requested, the signed proof should be received by API on or before the cut-off time.

Production turnaround for orders and/or proofs that are approved after 2:00 pm CST is counted starting the next business day. Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order.

While we exercise due diligence to meet your target finished date, unforeseen delays in delivery services, breakdown of equipments, illness, inclement weather and other occurrences may impact our ability to meet the deadline. 

Changing Files Once Sent to Press ~ We do not allow changes to artwork, or turnaround time once we receive your approved proof and your print job has been sent to the press

Rush Orders ~  Rush order artwork must be submitted by 2:00 pm CST in the correct artwork specifications provided in the artwork upload area.  Rush orders are not available on all items or at all times.  Please contact your service representative if you have any emergency requests of questions. 

Returns and Refunds ~ All sales are final since we customize each order according to your request. We give no refunds but if we verify that we made an error, we will re-run or credit your order.

You must notify us within 24 hours from delivery about any defects. In order to receive the replacement, you must return 100% of the defective order within 15 days (at your own expense) from delivery.